Privacy Policy

Effective date: 10 October 2026
Operating location: Lahore Leads University, Kahna Road, Lahore, Punjab, Pakistan
Contact: +92 333 4695678
Email: info@serviceexcellenceacademy.org

Website: https://www.serviceexcellenceacademy.org

1. Introduction

Service Excellence Academy (SEA) respects the privacy of its website visitors, prospective students, enrolled learners, parents or guardians, employers, institutional partners, and other individuals who contact us.

This Privacy Policy explains how SEA collects, uses, stores, and shares personal information when you visit our website, submit an enquiry or application, communicate with us by telephone, WhatsApp, or email, or participate in our training activities.

2. Information We Collect

Depending on the service you request, SEA may collect:

• Your name, phone number, WhatsApp number, and email address.
• Information submitted through enquiry, admission, registration, feedback, or partnership forms.
• Educational qualifications, programme preferences, and relevant professional experience where needed for admissions or training.
• Information required to manage enrolment, attendance, assessments, certificates, and career-support services where offered.
• Communications, questions, complaints, and feedback you send to SEA.
• Technical information about your device, browser, website usage, and cookies where applicable.
• Payment references and transaction confirmations if payment services are offered.

Please do not send passwords, banking credentials, or unnecessary sensitive personal information through website forms or messaging applications.

3. How We Use Your Information

SEA may use your information to:

• Respond to enquiries and provide programme information.
• Process applications and manage enrolment.
• Communicate about classes, schedules, fees, assessments, and training arrangements.
• Maintain appropriate administrative, academic, and financial records.
• Issue and verify certificates within SEA’s actual authority and approved arrangements.
• Respond to complaints, feedback, and requests.
• Provide career guidance or placement support where offered.
• Protect our website, prevent spam, and improve our services.
• Meet applicable legal obligations and respond to lawful requests.
• Send promotional communications where permitted and where any required consent has been obtained.

SEA will not knowingly use personal information for an unrelated purpose without an appropriate lawful basis and any notice or consent required by applicable law.

4. Enquiries, Applications, and WhatsApp

Website enquiries and applications may be received by SEA’s designated office administrator at:

info@serviceexcellenceacademy.org

The office administrator may use the information to respond to you and refer your enquiry to authorised personnel.

If you contact SEA through WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy practices.

Submitting an enquiry or application does not automatically confirm admission, enrolment, or employment.

5. Sharing Information

SEA may share relevant information with:

• Authorised SEA personnel who need it to perform their duties.
• Lahore Leads University or a relevant training partner where sharing is necessary for an agreed programme or administrative arrangement.
• Website hosting, email, form-processing, security, payment, and other service providers working on SEA’s behalf.
• Employers or placement partners where sharing is appropriately authorised or otherwise lawfully permitted.
• Courts, regulators, law-enforcement bodies, or other competent authorities where disclosure is required or permitted by law.

SEA does not sell personal information to third parties.

SEA should use reasonable contractual and security measures when service providers process information on its behalf. Any transfer of personal information outside Pakistan will be assessed against applicable legal requirements.

6. Cookies and Website Analytics

Our website may use essential cookies or similar technologies to support navigation, security, and functionality.

If analytics, advertising, or other non-essential tracking technologies are used, SEA will provide appropriate information and obtain any consent required by applicable law. Visitors can also manage cookies through their browser settings.

7. Data Retention

SEA retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate academic, administrative, financial, security, dispute-resolution, and legal requirements.

Different records may require different retention periods. SEA will securely delete or anonymise information when it is no longer needed, subject to applicable record-retention obligations.

8. Information Security

SEA takes reasonable organisational and technical measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include restricted staff access, secure credentials, appropriate backups, website security controls, and secure document handling.

No website or electronic communication system can be guaranteed to be completely secure.

9. Your Requests

You may contact SEA to request access to or correction of your personal information, ask about its use, or request deletion where appropriate.

SEA will review requests in accordance with applicable law and legitimate record-retention requirements. We may need to verify your identity before responding.

Privacy contact: info@serviceexcellenceacademy.org
Phone / WhatsApp: +92 333 4695678

10. Children and Minors

Where an applicant is under 18, SEA will apply an age-appropriate admissions process and involve a parent or guardian where required by applicable law or the nature of the programme.

SEA will collect information about minors only to the extent reasonably necessary for legitimate educational, administrative, safety, or legal purposes.

11. Third-Party Websites

Our website may link to social media platforms, university websites, payment services, or other third-party websites. Their privacy practices are separate from SEA’s. Please review their privacy policies before sharing information with them.

12. Changes to This Policy

SEA may update this Policy to reflect changes in its services, systems, or legal obligations. The latest version and its effective date will be published on this page.

13. Contact Us

Service Excellence Academy (SEA)
Lahore Leads University, Kahna Road, Lahore, Punjab, Pakistan
Email: info@serviceexcellenceacademy.org
Phone / WhatsApp: +92 333 4695678
Website: https://www.serviceexcellenceacademy.org